Billing:
1. I don't have a PayPal account, does that mean I can't be invoiced?
2. I don't have a valid email address you can use to invoice me, how can I pay?
3. When do I pay for my repair?
4. Do you except cheques or postal orders?

Delivery:
1. I am required to use any special delivery service?
2. I forgot to bundle my packaging slip when I mailed my console! What should I do?
3. You have sent me the wrong console or item(s) back, what should I do?
4. Are there any charges for return delivery?
5. Do you deliver to university or bussiness addresses?
6. How should I package my console?

Contact:
1. When are the best hours to contact you by phone?
2. How quickly can I expect a reply to an email message?
3. Where abouts are you based in the UK?
4. What is your postal Address?
5. What information do you need to identify my console?
6. Do you have a landline number I can contact you on?

Service:
1. Is it possible to check the status of my repair?
2. How long do I have to wait before my console is returned to me in working condition?

Guarantee:
1. What do I recieve as proof of my guarantee and payment?
2. The same part of my console has become faulty again after repair but is still under the six-month guarantee period, how do I resolve this?

Misc:
1. What if I don't own a printer and can't print off a repair slip to send with my console?
2. What if I submit a complete repair form and then decide I do not want to send you my console for repair anymore?
3. What accessories should I include when sending my console to you?
4. Do you repair consoles from outside the UK?
4. Can you repair consoles that have been modified, chipped or have custom firmware installed?

I don't have a PayPal account, does that mean I can't be invoiced?
It does not matter if you don't have a PayPal account, an invoice will be sent to your email address and all you need to pay is a credit/debit card. There is no need to register for a PayPal account. [Back to Top]

I don't have a valid email address you can use to invoice me, how can I pay?
If you don't have an email address this means we cannot send you an invoice via email. Please contact console doctor by phone where we can take payment over the phone via credit/debit card. [Back to Top]

When do I pay for my repair?
You will only ever be charged for a repair once it is complete! This means the console must be in full working condition and tested. [Back to Top]

Do you except cheques or postal orders?
Unfortunately, due to the administration time on these payment methods we are unable to except them.
[Back to Top]

I am required to use any special delivery service?
No, you can send your console down to using any service you wish. However we do recommend Royal Mail First Class Recorded Delivery as we will receive it fairly quickly and we will have to sign for your package. [Back to Top]

I forgot to bundle my packaging slip when I mailed my console! What should I do?
Please contact us as soon as you can! We have a copy of the details you registered in our database so there is no need to panic! Once we receive a console of your description without a printed delivery slip, we will be able to pair your details with it. [Back to Top]

You have sent me the wrong console or item(s) back, what should I do?
Please contact us by phone or email as soon as possible, explaining what you have received or what you are missing. We will make resolving any problems of this description top priority! [Back to Top]

Are there any charges for return delivery?
No, we will cover the cost to return your console. We use Royal Mail Special Delivery. [Back to Top]

Do you deliver to university or business addresses?
Yes. [Back to Top]

How should I package my console?
For small consoles such as the DS Lite and PSP, simply a layer of bumble wrap and a Jiffy bag will be sufficient to protect your item. We ask that you do not use the consoles original packaging (i.e. the box your console was in when you purchased it), as we cannot guarantee this will be returned to you. [Back to Top]

When are the best hours to contact you by phone?
Monday - Friday: 9am-7pm Saturday - 10am-4pm
We are available by email outside these times and will do our best to respond as soon as possible. [Back to Top]

How quickly can I expect a reply to an email message?
We check for new customers emails several times a day, expect an email reply within 24 hours. [Back to Top]

Where abouts are you based in the UK?
We are based in the Bracknell Berkshire. Please see the About Us page for more information [Back to Top]

What is your postal Address?
Console Healer
8 Hurley Court
Thornhill
Bracknell
Berkshire
RG12 9QH
[Back to Top]

What information do you need to identify my console?
Each console is uniquely identifiable by your order ID. We will also be able to track your details by your email address if you have misplaced this number. [Back to Top],

Do you have a landline number I can contact you on
Yes, Please call 01344 642394. [Back to Top]

Is it possible to check the status of my repair?
If you would like to check the status of your repair please log into your account and your repair status and date will be displayed.[Back to Top]

How long do I have to wait before my console is returned to me in working condition?
The time in which you see a complete turn around will vary depending on the type of delivery service you use to send us your console. When Royal Mail First Class Recorded Delivery is used, our average turn around is currently 2-4 days. [Back to Top]

What do I receive as proof of my guarantee and payment?
When you receive your repaired console back, inside the packaging you will find a repair slip detailing the cost of the repair and a unique repair number. You must retain this receipt as part of your guarantee. [Back to Top]

The same part of my console has become faulty again after repair but is still under the six-month guarantee period, how do I resolve this?
In the unlikely event that your console becomes faulty again during your 6 month guarantee period, you can book a warranty repair from your user control panel. Log in at the bottom right of the page using your email address and password, select which order you wish to return, then from this page select Return as Warranty next to your order. If you have any problems with this process please don't hesitate to contact us by phone or email and we will explain to you the steps to take in order to resolve this. Once you have successfully completed this, your original order ID will be renewed and your status and tracking will be reset to reflect your new repair order. Obviously you will not be charged for a warranty repair. [Back to Top]

What if I don't own a printer and can't print off a repair slip to send with my console?
If you don't own a printer and can't get access to one, you can alternatively create an exact copy of the form using pen and paper and couple it with your console. As long as we have the same detailed list of your information when we receive your console it does not matter if it is printed or written by hand. [Back to Top]

What if I submit a complete repair form and then decide I do not want to send you my console for repair any more?
If you have submitted a repair form to us and decide you no longer want to send us your console for repair please contact us by phone or email as soon as possible providing us with your full name and email address so we can cancel your recorded repair. [Back to Top]

What accessories should I include when sending my console to you?
Please do not include anything with your console other than the main unit. Please take care to remove games, memory cards or hard drives from your console and store them safely for the duration of the repair. Please also do not include accessories such as game pads, power cables or chargers. We also ask that you do not use the consoles original packaging (i.e. the box it was packaged in when you bought it), as we cannot guarantee that it will be returned to you. [Back to Top]

Do you repair consoles from outside the UK?
Yes, we repair consoles from all over Europe.[Back to Top]

Can you repair consoles that have been modified, chipped or have custom firmware installed?
Yes. We are able to fix modified consoles. However it is important to note that the console may not be returned to you with the same modifications. Sometimes it is necessary to replace parts that will undo any changes you have made to your console. [Back to Top]